Life Event

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Introductions

  • 1.  Introductions

    Posted 05-10-2021 02:24 PM
    Welcome to the Life Events Community. Please introduce yourself to the community in this thread.

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    Katie Anderson-Kelly
    Performance Analyst
    Digital Transformation Agency
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  • 2.  RE: Introductions

    Posted 07-10-2021 01:46 PM
    Edited by Monique Freeman 07-10-2021 01:48 PM
    Hello,
    My name is Monique or many call me Mon :) and I am a Service Designer currently working in Digital Profession at the APSC.

    I am very interested in Life Events and how we can use this approach within government.

    Looking forward to meeting you all.
    Thanks,
    Mon

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    Monique Freeman
    Service Designer

    APS Digital Profession

    Australian Public Service Commission

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    Original Message


  • 3.  RE: Introductions

    Posted 08-10-2021 10:31 AM
    Edited by Tessa Fallows 08-10-2021 10:31 AM
    Hello! 

    My name is Tessa and I am a User Experience Officer currently working at the Digital Transformation Agency. 

    Please feel free to reach out and ask me any questions about this Community or about Life Events!

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    Tessa Fallows
    User Experience Officer
    Digital Transformation Agency
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    Original Message


  • 4.  RE: Introductions

    Posted 15-10-2021 08:27 AM

    Hi everyone,

    My name is Rebecca and I work in the newly-formed Digital Victoria. I am a strong advocate for the life events approach (and HCD in general) and have spent the past couple of years in my role spreading the life events gospel around Victoria. 

    My work today focuses on how we can help Victorian Public Servants understand and use the life events approach in a way that works for them and makes our products, services, and content easier for Victorians to find and use. I am currently working on a design strategy to do this in a more structured way and would love to hear from people who have done similar work. 

    I am always interested in meeting new people so feel free to reach out and chat life events if you want to! 

    :)



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    Rebecca Sloan
    Content Journey Producer
    VIC Government
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    Original Message


  • 5.  RE: Introductions

    Posted 20-10-2021 08:44 AM
    Hi everyone.

    I'm Cath Rayner and I have been working with life events for just on four years. My particular interest is in finding ways to describe the impact of pain points in a way that lets us compare and prioritise which should be worked on next. I recently moved to the Strategy and digital Workforce Policy team at the Australian Public Service Commission where I am still using the concepts from life events and human-centred design, applying them to the experiences of people working in the public sector.

    Always happy to talk about measuring performance and prioritising work with other interested people.

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    Cath Rayner
    Senior Performance Analyst
    Australian Public Service Commission
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    Original Message


  • 6.  RE: Introductions

    Posted 15-10-2021 01:42 PM
    Hi,

    My name is Geoff and I am the lead enterprise architect at AFP and lead the practice of design and technology strategy here. I am an advocate of user centric design of services and am in the early stages of introducing life event journeys as a tool in AFP and as an approach in the Home Affairs Portfolio as best I can influence.

    Our current journey work is focused on both the community we engage with and the officers who need information services to deliver services to the community and partner agencies.

    This approach is new to AFP, but I think the culture is open to adopting it.

    Looking forward to working with you all,
    Geoff

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    Geoff Manning
    Lead Enterprise Architect
    Australian Federal Police
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    Original Message


  • 7.  RE: Introductions

    Posted 19-10-2021 01:22 PM
    Hi All,
    I'm Tamara and I'm a lead in the Digital Capability Unit at Transport and Main Roads in QLD - our team drives digital capability uplift across the department that combines formal training, knowledge networks, mentoring, learning by doing, and uplift and enablement by working alongside skilled practitioners (us and sometimes we bring in vendors) in everything from data engineering and business intelligence, through solving problems with design thinking and lean, to digital service design including customer research, prototyping and agile delivery.  I lead the digital design function, which is kind of like a DesignOps function in that we support a range of design activities and sometimes do delivery depending on capacity (very small team).

    I'm interested in the Life Events work as it shifts service design and delivery to be much more customer centric than our current way of delivering products and services.  I'm also interested in where we can re-use or leverage work from the federal level - no point reinventing the wheel.

    I look forward to getting to know community members here,
    Cheers
    Tamara

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    Tamara Pearce
    Manager, Digital Design
    QLD Government
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    Original Message


  • 8.  RE: Introductions

    Posted 20-10-2021 08:14 AM
    Hi everyone! I'm Gia Chu and I'm a  Service Designer in the Simplified Trade System Taskforce. Life events will always be close to my heart, always happy to be part of this community :)

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    Gia Chu
    Service designer
    Simplified Trade Taskforce
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    Original Message


  • 9.  RE: Introductions

    Posted 20-10-2021 08:55 AM
    Hello everyone, 
    I'm currently a data analyst at Services Australia. I started in Centrelink/welfare, and now looking at child support data. My agency is emphasising data collection around life events, like start/end of relationships, childbirth, and even immunisations. We're discussing how to streamline data collection and focusing service delivery around key events. One example of this is a recent trial at Canberra Hospital, where multiple agencies do as many forms as possible on the date of birth for a new child. 

    I'm interested to learn more about how different agencies fit together, and how we can further cooperate.

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    Gordon Douglas
    Data analyst
    Services Australia
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    Original Message


  • 10.  RE: Introductions

    Posted 26-11-2021 08:24 AM
    Hello!

    My name is Jacqueline (call me Jaxx) and I am a Project Officer at the Australian Financial Security Authority. I am currently working on a project that looks at how we respond to vulnerability for those that are or considering bankruptcy and what opportunities there are to take a whole-of-government approach. I have been watching the progress of the life events work for a while now and think this kind of approach might work more broadly for those that are experiencing financial difficulties.

    If anyone has been involved in work on vulnerability in government, is interested in collaborating or even just wants to chat - please reach out!

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    Jacqueline Bradfield
    Project Officer
    Australian Financial Security Authority
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    Original Message


  • 11.  RE: Introductions

    Posted 08-12-2021 07:54 AM

    Hi all, 

    My name is Georgie and I'm a UX researcher/designer at Digital Victoria.

    I've been working in Victorian Government for some time now, but I've recently joined the Life Events team.

    I'd love to connect with people from across Australia and share experiences designing life events, so please reach out!



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    Georgie Hunt
    UX Designer
    VIC Government
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    Original Message


  • 12.  RE: Introductions

    Posted 08-12-2021 10:59 AM
    Hi Georgie

    Welcome!

    I've recently joined this group. I'm a user researcher in Services Australia. Would love to connect and chat about things we might have in common! Maybe over a virtual morning coffee.

    Reach out if you're interested.

    Keirin (Kizz)

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    Keirin Bullock
    User researcher
    Services Australia
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    Original Message


  • 13.  RE: Introductions

    Posted 08-12-2021 11:22 AM
    Hi everyone

    I'm Keirin, or Kizz as most people I know call me. I'm a user researcher for Services Australia. I've been in the HCD and service design space over the years and now I'm looking to go deeper to hone in on my research skills. 

    Love to be challenged and continue to grow and learn from others. I also see great value in cross-pollinating our research, knowledge and work - as Tamara said below, no point reinventing the wheel!

    Good to be part of the community.

    kizz  :)

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    Keirin Bullock
    User researcher
    Services Australia
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    Original Message


  • 14.  RE: Introductions

    Posted 08-12-2021 12:27 PM
    Hi @Keirin Bullock yes that sounds great! Send me an email and we can make a time for me, you and @Georgie Hunt to meet. ​​

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    Rebecca Sloan
    Content Journey Producer | Life Events Lead
    Digital Victoria
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    Original Message


  • 15.  RE: Introductions

    Posted 09-12-2021 09:46 AM
    Kizz, you inspired me :)

    I'm Michelle Meek and I recently joined Services Australia this year as a Lead Service Designer. I have a long career in CX  / SDX / UX Design across private and public sectors. 

    Looking forward to meeting with you all !

    Kind regards

    Michelle

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    Michelle Meek
    Lead Service Designer
    Services Australia
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    Original Message


  • 16.  RE: Introductions

    Posted 29-03-2022 01:40 PM
    Hello!
    I am Belle from Aus Sport. I am wondering if anyone has done any life events work on sports and the sporting experience?

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    Belle Hogg
    Service Design Lead
    Australian Sports Commission
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    Original Message


  • 17.  RE: Introductions

    Posted 30-03-2022 09:18 AM
    Hi Belle,

    Just before I left GovX is was one of the life events we spoke about while completing desktop research for the Veteran life event. We noted that both events had some similarities especially around elite athletes.

    I will see if I can dig up anything and send it over.

    Thanks,
    Mon

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    Mon Freeman
    Service Designer
    Australian Public Service Commission
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    Original Message


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