Deep Dive - Accessible ICT Procurement

When:  Aug 18, 2022 from 10:30 AM to 11:30 AM (AEST)

How to buy digital products and services that embed human rights by design.


18% of Australians have a disability. Like wheelchair ramps outside buildings, accessible ICT procurement ensures that IT services and products are fit for purpose and represent value for money.

Over recent years, awareness has increased regarding the importance of embedding accessibility within the ICT Procurement Process. The challenge now is to identify meaningful procurement practices, which help ensure accessible ICT, without over complicating the process.

This Deep Dive will cover:
  • An overview of latest developments in Accessible ICT Procurement.
  • Sample RFP questions.
  • How to assess RFP responses.
  • Risk indicators.
  • Testing with users.
  • Sample contract wording.
  • Where to get help with accessibility advice and expertise.

Presented by:


Andrew Normand
Andrew is the Web Accessibility Lead at the University of Melbourne. He assesses the broader impact of new IT initiatives on students, staff and the external community. He also provides training for students and staff on assistive technologies.

Andrew has established an industry leading user testing program which has employed over 50 students with hearing, vision, mobility and cognitive impairments. Together, they ensure that learning management systems, research management platforms, authentication, web apps and physical infrastructure (e.g. hearing loops) can be accessed by as many users as possible.

Having worked as a lawyer, software developer and web manager, Andrew enjoys advising project teams on practical approaches to procurement, legal responsibilities, vendor management, design, branding and defect management. He also loves providing and discussing alternative code solutions.


Brigitta (Bri) Norton
Bri is a Digital Strategist and User Experience and Accessibility specialist based in Canberra, Australia and is currently the Accessibility Lead for Accessibility NSW. She prides herself on her ability to turn disengaged end users into enthusiastic contributors by creating user-friendly, inclusive and accessible digital experiences.

Amongst her professional experience with government agencies and local businesses, Bri has previously been the Australian Government Digital Transformation Agency’s Accessibility and Inclusivity Lead, is the co-chair and the conference convenor for Australia’s Web Accessibility Initiative OZeWAI.org, a Standards Australian Accessible ICT Procurement Committee Member and a member of the ResearchOps.Community Cheese Board.

You can find her for a chat on Twitter @algazel or LinkedIn.com/in/BriNorton or join her at the Canberra Accessibility and Inclusive Design Meetup.

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