INNOV8 - The power of storytelling to design people-centred products and services

When:  Nov 12, 2021 from 09:30 AM to 11:00 AM (AEDT)
Stories are one of the most powerful connection tools that we have. Whether you are designing policy, creating products, delivering services or leading people, stories can help us identify risks, create empathy for the people we are designing for, allow us to gain feedback, think differently and even just simply understand.

This presentation will begin with a 30 min presentation from Belle Hogg, lead service designer and Visual scribe at the APSC, previously working at DTA, Department of Health and Services Australia. She will share some of her learnings from over the years in government where she has used visual storytelling to make the invisible, visible.

The second half of the event will be a panel discussion with some of the government’s leading Digital professionals.

Panel topic: communicating people stories to design people-centred policy, products and services. Case studies and tips on how storytelling has been powerful and influential.

Panel members: Libby Heasman from the Department of Education, Skills and Employment, Brigette Metzler from the Department of Agriculture, Water and the Environment and Richard Hylerstedt from Customer Service NSW

Facilitated by: Belle Hogg, Lead service designer and Visual scribe at the APSC
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